Job Description

Sr Manager Customer Service & Logistics – Caribbean & Latin America

B V L G A R I is seeking a Sr Manager Customer Service & Logistics to join its Caribbean & Latin America regional office , in Coral Gables, Florida.

The Sr. Manager, Customer Service & Logistics role encompasses leading and managing several critical functions. They will ensure customs compliance across all importing countries within the Caribbean & Latin America region. They will oversee importation processes, transportation, manage warehouse activities as well as logistics for consignment pieces required for Caribbean & Latin America events. They will lead the demand planning department, optimizing stock availability and distribution to align with business strategy.

The Senior Manager will also lead the customer service team and manage relationships with business partners, working closely with the sales team to ensure optimal account management and maximize business opportunities. They will lead the communication strategy for their direct reports, setting team goals, and managing recruitment, training, and team motivation.

Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE , and INNOVATIV E people to join our team.

Key Responsibilities:

Customer Service

• Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes.
• Achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM.
• Optimize and update procedures and controls to maintain order processing standards.
• Oversee overall department performance and reporting.
• Manage the customer master file in partnership with finance to ensure seamless execution from the first order.
• Control sales discounts, credit notes, and returns.

Logistics

• Ensure customs compliance in all importing countries under LATAM responsibility (USA, Mexico, Brazil, St. Barth) and act as the Importer of Record where applicable.
• Monitor and oversee the importation process with all clients to ensure compliance.
• Execute special projects such as new store/pop-ups.
• Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency.
• Define and implement new business flows for all channels.
• Manage vendor relationships and new vendor RFQs.

Supply Chain

• Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends.
• Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively.
• Report on key product performance and coverage.
• Optimize relationships with central teams to identify opportunities and secure allocations and coverage.

Performance Monitoring

• Contribute to budget construction.
• Conduct weekly check-ins with logistics partners to monitor activity and review performance.
• Provide monthly performance and costs reporting in alignment with budget forecasts.

Activity Management

• Coordinate warehouse, transportation, and customs activities with partners (freight forwarders, local brokers, storage and transport agents) to ensure efficiency and compliance with local regulations.
• Maintain activity continuity, proper traceability, and reporting.
• Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy.
• Approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas.
• Apply company rules and guidelines in daily activities and special events.

Consignment and Inventory Control

• Manage the logistics of consignment pieces for all LATAM events (Marketing, PR, DOS, BP).
• Manage quarterly inventory at the Miami office location.
• Enforce best practices and inventory control policies with the entire LATAM office team.

People Management

• Lead and manage the department effectively.
• Communicate department strategy to direct reports and ensure adherence to processes and procedures.
• Set challenging and achievable goals for each team member.
• Recruit, train, motivate, and develop teams and potential.

Key Requirements:

• Minimum 8-10 years of experience in logistics, supply chain management, or merchandising.
• Bachelor’s degree in business administration, supply chain management or logistics related field preferred .
• Strong analytical skills and advanced proficiency in Microsoft Office.
• Excellent written, verbal, and interpersonal communication skills.
• Process-oriented with sound decision-making abilities.
• Deep understanding of the Latin American landscape , with specific knowledge of import regulations, trade practices, and logistical challenges within the region .
• Proven ability to function effectively in a highly dynamic team environment.
• Ability to deliver time-pressured projects on-time and on-quality.
• Fluency in Spanish is a must ; Portuguese is a plus.

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