Job Description

Crane Talent Group is running this search on behalf of its client.

Role: General Manager - Commercial HVAC & Plumbing

Location: Fort Myers, FL

Report to : EVP of Service

Manager : 20-30 Technicians

Classification: Exempt

THE COMPANY

The client is a leading commercial plumbing and HVAC company. Founded in the 1970s, the company has expanded its operations throughout the southeastern United States. The company prides itself on its solid reputation for quality and reliability, with various divisions to serve commercial and industrial clients across different industries.

POSITION PURPOSE

The General Manager (GM) is responsible for the overall leadership, profitability, and operational performance of the Fort Myers, FL location. This includes achieving planned growth, revenue, operating income, customer retention, and safety goals. The GM drives results by implementing company strategies and operating philosophies through effective leadership of the location team, ensuring all operations are delivered in a timely, cost-effective, high-quality, and customer-focused manner.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Location Performance & Annual Plan

• Achieve location financial and operational goals in bookings, revenue, gross profit, expenses, and operating income.
• Ensure performance aligns with company objectives while meeting local market demands.

Management & Leadership

• Delegate responsibilities clearly through position descriptions, objectives, and procedures.
• Ensure subordinates accept accountability and are evaluated consistently.
• Conduct performance audits and provide coaching and corrective action as needed.

External / Customer Relations

• Build and maintain strong relationships with customers, vendors, and community partners.
• Represent the location professionally to maximize profitability and customer delight.

Internal Relations

• Collaborate with corporate leadership and other locations to resolve issues, share best practices, and identify growth opportunities.

Training & Development

• Motivate, coach, and develop staff at all levels.
• Ensure training programs are in place to address skill gaps and prepare new hires for success.

Sales & Market Growth

• Partner with the location Director of Sales to meet or exceed annual booking goals.
• Support sales campaigns, assist with key accounts, and identify new business opportunities in the location market.

Field Operations & Productivity

• Direct operations to provide the right tools, materials, and logistical support to field staff.
• Ensure labor costs are controlled through efficient staffing and scheduling.
• Promote and enforce safety compliance, conducting regular audits and reinforcing company safety culture.

Financial & Administrative Oversight

• Monitor billing, cash flow, collections, and expenses to ensure location profitability.
• Approve new accounts within credit policy guidelines.
• Ensure timely, accurate, and compliant documentation of contracts, proposals, and agreements.

Systems, Processes, and Programs

• Evaluate and update location operating procedures to improve efficiency and effectiveness.
• Implement corporate programs and adapt them to location-level needs.

Customer Agreements

• Oversee preventive maintenance agreements, ensuring renewals, proper pricing, escalations, and minimal cancellations.

Special Projects

• Execute corporate initiatives and location-specific projects as directed by the Executive Vice President.

PRIMARY OBJECTIVES

Financial Objectives

• Achieve location financial plans for bookings, revenue, margin, operating income, and agreement base growth.

Operational Objectives

• Meet safety goals (e.g., zero OSHA recordables, jobsite compliance).
• Ensure customer satisfaction and retention through timely service and quality delivery.
• Ensure all subordinates have job descriptions, objectives, and annual performance reviews.
• Provide onboarding and training for all staff and track compliance.
• Manage staffing, hiring, promotions, and terminations appropriately.

QUALIFICATIONS

Required Knowledge

• Strong knowledge of HVAC and plumbing services, office practices, and recordkeeping.
• Proficiency in ERP, CRM, and other business software applications.

Experience

• Minimum 10 years of progressive leadership in sales and operations, with prior location or business-unit management strongly preferred.

Skills & Abilities

• Strong organizational and leadership skills.
• Excellent communication, customer relations, and problem-solving abilities.
• Ability to manage multiple priorities under pressure.
• Must maintain an insurable driving record.

PHYSICAL AND MENTAL REQUIREMENTS

Physical

• Primarily office-based with frequent site visits.
• Ability to climb ladders and carry up to 50 lbs.
• Manual dexterity for computer use and paperwork.

Mental

• Strong reasoning and decision-making ability.
• Proficiency in financial analysis and operational problem-solving.
• Effective written and verbal communication at all organizational levels.

PERSONAL ATTRIBUTES

• Professional presence and credibility.
• Positive attitude with a collaborative, team-oriented mindset.
• Customer-focused, adaptable, and results-driven.
• Self-starter with strong follow-through and accountability.

WORKING CONDITIONS

• Standard office environment with routine travel to customer sites and field locations.
• Occasional exposure to extreme temperatures when visiting job sites.

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