Job Description
Robert Half Permanent Placement is partnering with a great company in Tonawanda, NY on their search for a Service Support Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $20 - $22 per hour based on experience and includes a comprehensive total benefits package.
Responsibilities include but not limited to:
- Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability
- Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests
- Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions
- Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment
- Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards
- Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests
- Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments
Skills / Requirements:
- Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues
- Committed to personal growth and actively contributing to a supportive, positive workplace culture
- Exceptional verbal and written communication skills, with a clear and professional style
- Proven capability to work effectively both independently and as part of a team
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel
- Highly detail-oriented with strong organizational skills to manage multiple priorities efficiently
Benefits / Perks:
- Comprehensive benefits plan including health/dental/vision and 401K with 3% match
- Company university training for professional growth
- Fantastic runway to progress with the company!
Apply today!
Job Tags
Hourly pay, Permanent employment, Work at office, Local area,