Job Description

Ultimate Staffing is seeking a Senior Customer Support Specialist, a minimum of 5 years of experience in Customer Service is required for this position. We are looking for candidates with experience working with Shopify and Chatbox is a plus.

Location: Old Lyme

Pay: $25-30/hr

Hours- Monday-Friday 9am-5pm

Duties include building rapport and collaborative relationships with customers, enter orders accurately, apply discounts after proper approvals, provide pricing, inform customers of backorders with estimated ship dates, interface with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse and Technical Support, attending product trainings, and maintain organized customer files.

Additional Responsibilities:

• Develop maximum sales potential out of assigned customers through good customer service techniques, demonstrated strong knowledge of the company's products and services - (Strong knowledge is defined as ability to identify missing or incorrect components/cables, etc on a quotation.)
• Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner
• Ensure orders are entered and moved through the system to shipping accurately and promptly
• Apply correct prices and discounts after seeking or receiving proper approvals
• Assist end users with our suite of self-help tools
• Demonstrated increase sales by upselling or cross selling where appropriate
• Remain current on product information and product updates through available resources
• Analyze customer accounts and promptly make corrections and/or modifications to files
• Maintain updated, organized files on all assigned customers to include sales orders
• Contact customers to obtain missing information or data to ensure an accurate customer database

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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