Job Description

Director of Regional Fulfillment Center (RFC) Operations

Location: Warminster, PA

Division: DreamLine

Reports To: General Manager – DreamLine Division

Job Summary

We are seeking an experienced and results-driven Director of Regional Fulfillment Center (RFC) Operations to lead the performance, process improvement, automation, and execution of DreamLine’s warehousing, order fulfillment, and distribution operations across our flagship Warminster facility.

The Director of RFC Operations is responsible for ensuring world-class service delivery across warehouse operations, order processing, and logistics—driving excellence in speed, accuracy, and customer experience. This role will build scalable processes, strengthen operational systems, and lead a high-performing team that positions DreamLine for continued growth within American Bath Group’s (ABG) one-stop-shop platform.

Key Responsibilities

Operations & Distribution Management

• Lead all aspects of RFC operations, including order fulfillment, shipping, warehousing, and reverse logistics.
• Develop and implement operational strategies that improve service levels, accuracy, and throughput while controlling cost.
• Monitor and improve RFC KPIs (on-time delivery, inventory turns, order accuracy, warranty cycle time, etc.). Create KPI Dashboard and Scorecard
• Oversee facility layout, workflow optimization, and equipment investments to increase efficiency and safety.
• Ensure flawless execution in a high-volume, time-sensitive environment supporting both B2C and B2B channels.
• Ensure 100% compliance with retail customers to avoid unnecessary fines. Understand customer regulation and expectation. Provide monthly compliance scorecard to leadership.
• Support Dreamline expansion into retail instore and wholesale channels, understanding and executing on the unique needs of each channel.
• Ensure the inventory system matches what’s physically in stock and successfully run the annual physical inventory process.

Workforce Leadership

• Lead, coach, and develop managers, supervisors, and associates within RFC operations.
• Foster a culture of accountability, performance, and engagement.
• Build organizational capacity through succession planning, performance management, and leadership development.

Customer Experience & Quality

• Ensure all orders meet established service standards and customer expectations.
• Partner with Customer Experience and Sales teams to resolve order issues, improve cycle time, and enhance overall satisfaction.
• Implement quality and process controls that reduce defects, rework, and warranty claims.
• Partner with Engineering team to ensure all products meet customer specifications.

Health, Safety & Compliance

• Champion a proactive safety culture across the RFC network, ensuring adherence to OSHA, DOT, and company standards.
• Maintain clean, organized, and audit-ready facilities that meet or exceed environmental and regulatory requirements.
• Lead safety committees, risk assessments, and preventive initiatives to achieve zero-incident performance.

Technology & Continuous Improvement

• Utilize ERP, WMS, and Power BI tools to monitor metrics and drive operational visibility.
• Implement automation, standard work, and process improvement methodologies (Lean, Six Sigma, etc.) to increase productivity.
• Lead cross-functional projects that integrate new systems, technologies, or network capabilities.
• Data driven approach to Damage in Transit (DIT). Work with logistics and product teams to improve packaging, distribution methods to reduce damage, improve profitability and customer experience.

Financial & Strategic Management

• Develop and manage RFC operating budgets, including labor, freight, and capital expenses.
• Identify cost-reduction opportunities through improved processes, routing, and network design.
• Contribute to long-range distribution network planning and the scaling of RFC capabilities across ABG.

Core Competencies

• Leadership & Influence – Inspires performance through clarity, accountability, and action.
• Operational Excellence – Deep expertise in fulfillment, distribution, and warehouse optimization.
• Decision-Making & Problem Solving – Uses data and analysis to drive decisions at speed.
• Customer Focus – Committed to delivering a flawless experience to both internal and external customers.
• Financial Acumen – Skilled in budgeting, cost control, and ROI evaluation of operational investments.
• Change Leadership – Thrives in fast-paced environments and leads teams through transformation.
• Collaboration – Works cross-functionally to align RFC execution with company goals.

Qualifications

• Bachelor’s degree in supply chain, Logistics, business or related field.
• 5 to 10 years of progressive experience in fulfillment, warehousing, or logistics leadership roles.
• 5+ years in senior management with multi-site or multi-channel distribution exposure.
• Proven track record leading high-volume, high-complexity e-commerce or omni-channel fulfillment operations.
• Experience implementing ERP/WMS systems and developing analytics tools (Power BI, Tableau, etc.).
• Strong knowledge of freight, packaging, inventory management, and network optimization.
• Demonstrated ability to lead through data, influence across functions, and drive measurable improvement.
• Excellent written and verbal communication skills.

Demonstrated Alignment with ABG’s Essential 6:

• Hyper Competitive, Exceptional Executor: Drives action-based results through data-driven decision making, strategic execution, and disciplined accountability.
• Resourcefulness: Visualizes, plans, and delivers with limited resources while maintaining operational excellence.
• Agility: Quickly adapts strategies and redeploys resources to meet evolving business needs in a dynamic environment.
• Organizational Design: Builds modern, effective structures that align people, process, and performance.
• Player/Coach: Balances strategic leadership with a willingness to engage hands-on to drive execution and results.
• Coachability: Exhibits openness to feedback and continuous learning with a low-ego, high-growth mindset.

Work Environment: Onsite Benefits: 401(k), Health Insurance (Medical, Dental, Vision)

Workforce Size: ~200

Company Overview

American Bath Group (ABG) is a manufacturing, e-commerce, assembly, and distribution leader specializing in bathware products. With seventeen divisions across 37 facilities in North America, ABG’s 5,000-member workforce produces high-quality, long-lasting products that improve the lives of customers every day.

ABG’s portfolio includes some of the industry’s most recognized brands— Bootz, DreamLine, Vintage, and Mr. Steam —offering showers, bathtubs, bases, doors, wall panels, vanities, whirlpools, and more. ABG products are sold through commercial, wholesale, e-commerce, and retail channels to a diverse customer base of builders, plumbers, contractors, and end-users.

ABG is an equal opportunity employer committed to providing an inclusive, respectful, and diverse workplace where every employee is valued and empowered to contribute to our success.

Job Type: Full-time

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