Job Description

Director of Client Success

Type: Full-time, On-site/Hybrid

About XpertDox

XpertDox is a fast-paced startup leveraging AI to automate medical coding. We value integrity in every interaction and strive to be as transparent with clients as possible.

What You’ll Do

• Attend all client meetings and take diligent, actionable notes.
• Understand client problems, create tickets, and assign them to internal teams.
• Gauge client sentiment and surface key insights to leadership.
• Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
• Oversee client onboarding, renewals, and overall satisfaction.
• Lead QBRs and advocate for client needs with Product and Operations.
• Develop repeatable processes and KPIs that elevate client success outcomes.

Reporting Structure

• Reports directly to the C Suite
• Manages a small team (with additional team members reporting into this role).
• Collaborates closely with technical team members to align deliverables with client needs.

Location & Travel

• On-site/Hybrid in Scottsdale, AZ.
• Minimal travel for high-priority clients and for select conferences or trade shows.

Start Timeline

• Ideally filled within the next 4–6 weeks (ASAP).

Compensation

• Salary: $120,000–$180,000
• Equity: Compensation can be a mix of cash and equity.
• Reviews: Salary reviewed and adjusted every 6 months.

Benefits

• Health, dental, and vision insurance.
• Unlimited PTO (with manager approval and deliverables met).

Qualifications & Skills

• Prior Client Success experience at an RCM (Revenue Cycle Management) company.
• Experience at a tech-enabled or autonomous medical company strongly preferred.
• Coding knowledge is a plus (preferred, not required).
• Meticulous, organized, and excellent at note-taking.
• Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams.

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