Job Description
What You’ll Do:
- Be the First Point of Contact: Receive and document all incoming warranty requests, ensuring a friendly and professional client experience.
- Schedule and Dispatch: Coordinate the daily and weekly schedules of warranty technicians, prioritizing tasks based on urgency and impact.
- Communicate with Clients: Keep homeowners informed on timelines, next steps, and expectations for their service appointments.
- Coordinate with Trades: Contact trade partners as needed, schedule repairs, and ensure follow-through on commitments.
- Prioritize Efficiently: Use judgment and company standards to determine urgency levels and allocate resources accordingly.
- Track and Document Work: Maintain detailed records of all requests, service calls, responsible parties, and completion status in Buildertrend or other systems.
- Support Warranty Operations: Partner with field technicians, project managers, and leadership to create a seamless client experience.
- Assist with Continuous Improvement: Provide feedback to improve warranty processes, communication, and scheduling efficiency.
- Take on additional tasks as assigned.
About You:
- Highly Organized: Able to juggle multiple schedules, calls, and service requests without losing track of priorities.
- Client-Centered: Skilled at diffusing tense situations, building trust, and delivering an exceptional client experience.
- Strong Communicator: Confident in both verbal and written communication with homeowners, team members, and trade partners.
- Detail-Oriented: Meticulous about documentation, follow-up, and ensuring nothing falls through the cracks.
- Problem Solver: Comfortable making decisions quickly to prioritize urgent matters and support warranty operations.
- Tech-Savvy: Familiar with Buildertrend, scheduling software, and Microsoft Office tools.
- Team Player: Works well with field techs, project managers, and leadership to keep operations running smoothly.
- Adaptable: Thrives in a fast-paced environment and remains calm under pressure.
About Us:
We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy:
- Benefits: Health, dental, vision, and life insurance.
- Paid Time Off: Generous time off to balance work and personal life.
- Retirement Plan: 5% 401(k) match to support your future.
Join us in creating exceptional homes and building lasting client relationships.
Job Tags
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