Job Description

Travel Administrative Assistant
Contract Duration: 12 months (possibility of extension)

Clearance: Must be clearable (Interim Clearance required prior to start)

Summary:

• We are seeking a highly organized and customer-focused Travel Administrative Assistant with strong proficiency in the Galileo GDS Reservation System to join a busy travel operations team. This role supports complex domestic and international travel arrangements for employees and guests, ensuring compliance with internal policies and government regulations.
• The ideal candidate thrives in a fast-paced environment, has a service-oriented mindset, and brings hands-on experience supporting travelers through every step of the reservation and ticketing process.

Work Arrangement:

• Remote: Must reside within 100 miles of Lexington, MA
• Onsite requirement: Must be available to attend quarterly department meetings and initial onsite training for the first few weeks (a few days per week)
• Galileo GDS Reservation System
• Plan, price, and book complex domestic and international itineraries
  Administrative skills

Key Responsibilities:

• Plan, price, and book complex domestic and international itineraries via Galileo GDS , SAP Concur Travel , and other channels.
• Assist travelers and arrangers with travel requests, policy guidance, and troubleshooting reservation issues.
• Arrange air, hotel, rail, and ground transportation reservations; issue exchanges, refunds, and voids as needed.
• Advise travelers on foreign travel requirements (passport, visa, health, and safety).
• Perform quality control and fare verification to ensure compliance and cost efficiency.
• Update traveler profiles and maintain accurate documentation.
• Interface with airlines, hotels, car vendors, and housing bureaus for issue resolution.
• Collaborate with the after-hours travel service and internal travel office for escalations.
• Support reporting, administrative duties, and special projects assigned by the Travel Manager.

Required Qualifications:

• MUST have knowledge and proficiency with the Galileo GDS Reservation System
• High school diploma or equivalent and 5+ years of relevant experience ; associate degree preferred (education may substitute for experience)
• Experience using SAP Concur Travel and Request
• Prior experience in a high-volume travel agency or airline reservations environment
• Excellent communication, customer service, and problem-solving skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and collaboration tools (Teams, Zoom)
• Ability to manage multiple priorities with accuracy, diplomacy, and professionalism

Preferred Skills:

• Familiarity with airline accounting procedures
• Understanding of CRS data entry requirements for interface with accounting systems such as TRAMS

Additional Details:

• Candidates must reside within 100 miles of Lexington, MA.
• Interim clearance is sufficient to begin work.
• This is a long-term contract with strong potential for extension.

• **This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role.
• Due to the nature of the work, a United States Government Clearance is required to be eligible for the position**

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