Job Description

Job Title: Traffic Supervisor

Location: Wixom, Michigan (100% On-site)

Reports to: General Manager

Shift: Full-Time, Day Shift (Typical start 6:30–7:00 a.m.)

Compensation: $60,000–$80,000 per year + Annual Discretionary Bonus

Our client is one of North America’s largest and fastest-growing privately owned contract manufacturers, producing household cleaning and personal care products for many of the biggest names in retail. The company has a strong presence across multiple facilities, including FDA-regulated operations in the USA and Canada.

Now poised to double in size, the company is experiencing rapid expansion and partners with some of the largest retailers, offering team members the opportunity to make a real impact in a high-growth environment.

Position Summary

The Traffic Supervisor is the nerve center of the facility's logistics operation. This is a hands-on leadership role responsible for managing all inbound and outbound freight (approximately 30-40 loads per day), ensuring every shipment moves on time, in full, and with perfect documentation.

You will lead a small, dedicated dock team and serve as the critical bridge between production, the warehouse, purchasing, and our carrier partners. The ideal candidate is a calm, decisive problem-solver who thrives in real-time coordination and excels at keeping the operation running smoothly and efficiently.

Key Responsibilities

1. Team Leadership & Operations

• Lead, mentor, and supervise a small dock team of 3-4 employees, fostering a safe and efficient work environment.
• Conduct daily yard walks to assess trailer status, dock door availability, and staging area capacity.
• Collaborate daily with production leadership and planners to align shipping priorities with manufacturing output.
• Oversee dock flow to keep staging areas organized, verify all outbound loads for accuracy, and ensure the dock is clear and prepared for the next day.

2. Carrier & Freight Coordination

• Manage the daily schedule and flow of 30-40 inbound and outbound truckloads.
• Schedule all carrier pickups and delivery appointments, managing dock windows effectively.
• Serve as the primary point of contact for drivers and carriers, professionally resolving any on-site issues or delays.
• Adjust load plans and carrier schedules on the fly to respond to production changes or carrier availability.

3. Systems & Documentation

• Ensure 100% accuracy of all shipping documentation, including printing Bills of Lading (BOLs) and preparing packing lists.
• Manage all cross-border documentation for U.S./Canada shipments, ensuring compliance with commercial invoices, packing lists, and USMCA forms.
• Maintain shipping data and close out shipments in the company ERP system (Magic).
• Update customer-specific supplier portals (e.g., Walmart, Sam’s Club, Costco) with Advance Ship Notices (ASNs) and routing information.

Qualifications & Ideal Profile

Required:

• Experience: 5–10 years of experience in traffic, logistics, or shipping supervision.
• Volume: Proven experience managing a high-volume dock (comfort with 20-50 truckloads per day).
• Leadership: Demonstrated ability to lead, manage, and motivate a small dock-side team calmly and clearly.
• Cross-Border: Fluency in preparing and managing U.S./Canada shipping documentation (USMCA, commercial invoices, etc.).
• Systems: Proficiency with an ERP system (SAP, Oracle, Magic, etc.) and experience using customer/supplier portals (e.g., Walmart, Costco, Target).
• Skills: Direct, professional, and responsive communicator. Strong problem-solving skills and the ability to remain calm and organized under pressure.

Preferred:

• Background in manufacturing, 3PL (Third-Party Logistics), CPG (Consumer Packaged Goods), or an automotive supplier environment.

Success in This Role Looks Like

• All shipments consistently leave on time and in full.
• All paperwork and customs documentation are 100% accurate.
• The dock flow remains organized, safe, and efficient, even during peak times.
• Carriers are managed effectively and stay on schedule.
• The General Manager has full confidence that the traffic department is handled reliably and professionally.

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