Job Description

Job Summary:

We're looking for a highly motivated, hospitality-driven Temporary Member Services & Wellness Assistant to join our team. In this role, you’ll be the face of our wellness suite, overseeing our wellness experience from start to finish. You’ll ensure the space is immaculate, the technology runs smoothly, and every guest feels cared for and welcomed.

Responsibilities:

• Facility Management & Guest Experience: Wellness Assistants are instrumental in ensuring a positive and seamless experience for all guests. This involves meticulously maintaining the cleanliness and organization of our spaces, ensuring they are properly set up and sanitized before and after each service. They are also responsible for handling various administrative tasks related to facility operations, ensuring smooth day-to-day functionality.
• Provide personalized client support by monitoring participants' adherence to plans and ensure safety during activities.
• Assist with additional duties to ensure smooth daily operations and support the implementation of incentive and health promotion initiatives to drive program engagement.
• Assist and respond to client issues and inquiries
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through engagement
• Provide troubleshooting for onsite equipment
• Perform other tasks as assigned

Qualifications:

• At least one year of experience in a customer service based role
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• Excellent interpersonal and communication skills, an outgoing personality, strong customer service abilities, and a talent for building rapport and lasting client relationships are essential for motivating and supporting individuals.

Per pay transparency requirements, the compensation for this position ranges from $24.00/hour to $30.00/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

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