Job Description

Job Description and Duties

This position is located in the city of Sacramento .

Effective January 1, 2026,  the  SSM I  classification will be re-titled to Supervisor I as a part of California Department of Human Resources (CalHR) generalist consolidation. For more information on the generalist consolidation, please visit:  CalHR - Generalist Class Consolidation

Any candidate hired on or after this date will be appointed under the newly re-titled classification. The  SSM I  exam will be available to take effective January 1, 2026.

This is a continuance of a previously posted advertisement. Previous applicants remain under consideration and do not need to reapply.

Under the general direction of the Business Enterprises Program (BEP) Manager (SSM II), the Staff Services Manager I (SSM I) provides leadership in collaboration with BEP Field Managers to advance Central Office program functions and other related major projects within the BEP. Serves as lead to staff to complete advanced analysis of and identify solutions to mitigate program risks. The SSMI also facilitates cooperative relationships with BEP vendors, contractors, and other stakeholders in support of the BEP program. Using initiative, good judgment, and resourcefulness, the SSM I must analyze situations and resolve problems effectively.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.

You will find additional information about the job in the .

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

If mailing in an application, include JC#500486 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

SOQ Instructions:

A Resume and Statement of Qualifications (SOQ) are required for this position. The SOQ serves as a documentation of each candidate’s capability in specific scenarios and their ability to present information clearly and concisely.

Applications received without a clearly titled “Statement of Qualifications” in the format as described below may not be considered for this position. A “Statement of Qualifications” is a discussion describing how a candidate’s education, experience, knowledge, skills and abilities meet the desirable qualifications and knowledge and abilities required for this position.

The SOQ should be typed with the applicant’s name in the upper right-hand corner, not to exceed two (2) pages in length, single-spaced, and not less than 12 font. The SOQ must clearly address a response to each of the following items:

1. Describe your experience in business management and practices, with emphasis on food service operations.

2. Describe your experience in project management, handling multiple projects simultaneously, and meeting timelines and objectives.

3. Describe your interpersonal skills in working with internal and external program stakeholders to provide quality customer service.

4. Describe your ability to function as part of a division management team to plan, develop, and implement program and department policies and priorities

5. Describe your awareness, background in, or knowledge of services to the blind and visually impaired.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Extensive experience in business management and practices, with emphasis on food service operations including: human resources management; operation of varied types of food service equipment including sanitation, safety, and routine maintenance; accounting systems which comply with and support business reporting requirements; business inventory control; menu planning, ordering, receiving and pricing; promotional and marketing programs to increase sales and customer goodwill; developing and maintaining effective customer relations; and governances related to food service operations.

• Ability to function as part of a division management team to plan, develop and implement program and department policies and priorities.

• Ability to communicate effectively, orally and in writing, with the program participants, contractors, and stakeholders, DOR management and other state and federal agencies.

• Comfortable leading and working through challenging tasks and assignments including providing assistance and leadership to staff, stakeholders and peers.

• Practices effective decision making through the application of sound decision making principals.

• Possess strong analytical skills.

• Ability to exercise a high degree of initiative, independence, and flexibility.

• Demonstrated ability to adjust to shifting priorities and meet stated deadlines and goals.

• Ability and demonstrated experience in the exercise of effective leadership, application of advanced judgment, initiative, demonstration of integrity, fostering and maintaining effective relationships, making sound decisions, application of program vision in pursuit of outcomes, demonstration of organization and personal discipline, independence, and adaptability with incidents and events. Willingness to travel overnight throughout the state. Appreciation of the ability of individuals with disabilities to become contributing members of our society.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Special Requirements section for the SOQ Instructions.

Job Tags

Permanent employment, Full time, For contractors, Work experience placement, Work at office, Remote work, Shift work, Night shift,

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