Job Description

About the Job:

Pacific International has been retained by a global airline services provider. This growing and innovative company is undergoing a transformation at a key operational hub, with a focus on service excellence and enhancing employee engagement and development. The organization is seeking a strategic and results-oriented leader to take on the role of Sr Operations Manager for its SFO operation. In this critical role, you will drive performance, operational efficiency, and workforce engagement at one of the company’s most critical locations. You’ll lead a diverse team, operate within a unionized environment, and manage the complexities of a dynamic and high-traffic operation. With a strong foundation already in place, this is a prime opportunity to make a lasting impact and position yourself for future leadership growth. You will report directly to the Vice President of Operations .

Responsibilities:

• Leadership: Drive operational and financial performance, aligning with company goals and regional strategies.
• Team Management: Lead a large team, fostering a positive and high-performance environment.
• Operational Efficiency: Optimize production, logistics, and delivery for continuous improvement.
• Workforce Management: Navigate union relations, balancing productivity and engagement.
• Customer Relations: Build and maintain strong relationships to drive service excellence and growth.
• Financial Oversight: Manage P&L for a high-revenue operation, ensuring cost efficiency and profitability.
• Seasonal Adaptation: Adjust workforce and operations to meet peak demand.
• Diversity: Lead a diverse team, promoting communication and collaboration.
• Compliance: Ensure adherence to safety and regulatory standards.
• Talent Development: Cultivate high-potential employees for future leadership roles.

Qualifications:

• A degree in business, logistics, supply chain, or a related discipline.
• 7+ years of experience in operations management
• Proven leadership experience in managing large teams in a unionized setting, with a successful track record in labor relations.
• Strong leadership, communication, and problem-solving abilities, with the capacity to manage a fast-paced and ever-changing operation.
• Experience in managing P&L and driving financial performance in high-revenue businesses.
• Capable of adapting to a seasonal business environment, adjusting workforce and operations to meet fluctuating demand.
• A strategic, hands-on leader skilled in both high-level decision-making and operational execution.

Compensation: $120,000 - 145,000 basic salary

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

For further information on this position and a confidential discussion about your career please contact:

nichole.lapp@pacific-international.com

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