Job Description

Job Title

Senior Business Analyst

About OX

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

As a member of OX’s Business Analysis team, the Senior Business Analyst will be a highly self-motivated team member with the ability to work in a constantly changing environment. In this role, you will have a proven analytical background that is logical and efficient with keen attention to detail. You will have an exceptional ability to recommend solutions that are reasonable, actionable, and cost-effective, including the ability to properly gauge requirements. This role reports directly to the Executive Director, Experience Strategy.

Responsibilities & Duties

• Drive cross-functional discussions with OX clients and internal teams—including IT, design, UX, and business leaders—to gather insights and develop business requirements that support the product vision
• Understand high level technical architecture and help identify gaps between existing systems and what will be needed for a successful product
• Translate business requirements into user stories
• Work closely with UX, UI and development teams to ensure designs and builds are aligned to user stories and that all functional teams have the information they need to build and design in a timely fashion
• Work closely with QA teams to ensure proper testing
• Manage user acceptance testing and business related training with the client
• Maintain all feature planning and backlog documentation
• Maintain all action logs between client and agency teams

Required Experience

• 5-8 years of BA or Product Management experience in an agency or consulting environment
• Experience working in B2B and B2C Commerce and CMS platforms
• Experience working with UX, Product Design and Development teams
• Experience working closely with various business teams to define requirements
• Understanding of different tools and ways to tease out the right information needed for requirements definition through process flows for users, systems and client workflows
• Ability to be process-oriented and also have the ability to be flexible and change process as needed
• Ability to work within a collaborative and agile environment
• Experience leading hybrid and remote teams
• Experience with working with enterprise level and smaller technologies
• Mobile and/or web app project experience
• Experience leading feature discovery and roadmap discussions

Location

Chicago / Hybrid

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