Job Description

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

This is a critical customer intimacy champion role designed to evolve the customer experience and make Kerry an “easy to work with” organization and the “go to supplier” of choice. The role involves developing strong relationships with internal stakeholders, enabling the sales team to focus and deliver on customer relationships and our growth priorities in the marketplace. The role requires understanding and analyzing the customer experience to ensure Kerry is meeting service levels as needed through enabling sales effectiveness of our account managers. The role also identifies processes, guidelines, and procedures that can be improved to meet or exceed customer expectations.

Key responsibilities

Ownership of Commercial Excellence Reporting: Includes pipeline, call reports, forecast accuracy, and stock at risk.

Independent Problem Resolution: Actively resolve challenges effecting the progression of customer projects independently and provide continuous feedback and resolutions to the appropriate parties.

Cross-Functional Collaboration: Work with Kerry functional teams (Customer Care, Supply Chain, Quality, Regulatory, Account Executive, etc.) to resolve challenges, complaints, and requests to meet targeted service levels and agreed KPIs.

Financial and Growth Knowledge: Understand Kerry’s financial goals and growth targets, and contribute to the team’s financial growth.

Coordination and Liaison: Coordinate and liaise with various functional team members in the on-time completion of customer questionnaires and requests.

Support for Sales Team: Support the sales team with customer projects to drive speed and execution.

Project Monitoring & Management: Monitor and help manage key business projects to ensure customer expectations are met and/or exceeded while aligned with business goals.

Account and Demand Planning: Assist the sales team with account planning and Sales & Operations demand planning.

International Business Support: Assist the sales team with Kerry import/export team as it relates to international business for customers in the US and Canada.

Training Leadership: Lead team in SFDC and BI training as needed.

Qualifications and skills

• Minimum 5 years of experience in sales planning, account management or another similar/relevant role. Experience with global foodservice chains highly preferred.
• Demonstrates strong interpersonal skills.
• Strong individual contributor who is self-sufficient and has the capability in building relationships and influencing others at all levels in the organization.
• Ability to navigate the system internally and externally to ensure that Kerry meets or exceeds customer’s needs.
• Strong Project Management skills.
• Strong Analytical and Problem-Solving skills.
• High energy team player, positive mindset, ambitious, and passion for sustained success.
• Advanced professional written and verbal communication skills.
• Excellent knowledge of the relevant customer/sector.
• Availability to travel up to 15% of the time.

Compensation Data

The pay range for this position is $64,479 - $105,272 in Annual Salary. Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role. Compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, internal equity, and location. Kerry offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, Employee Share Plan, Life, disability, and accident insurance, and tuition reimbursement. This job posting is anticipated to expire on 01/04/2026.

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

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