Job Description

OVERVIEW

Brent Miller Jewelers is seeking an experienced Sales Manager to lead the sales team in delivering an elevated, client-centric experience that reflects the Brent Miller standard. Reporting to the Store Director, this role is responsible for driving sales performance, fostering a culture of service excellence, and supporting talent development. The ideal candidate is a confident leader with a strong background in sales and leadership, a passion for luxury service, and a talent for developing high-performing teams.

RESPONSIBILITIES

SALES LEADERSHIP

• Develop and execute strategic initiatives that deliver store and category specific sales targets.
• Lead, motivate, and coach the sales team to consistently achieve individual sales goals.
• Actively lead by example on the sales floor to develop and support all client relationships. 
• Demonstrate a strong sense of business acumen and assess local market opportunities to implement a proactive and effective sales strategy.

CLIENT EXPERIENCE & STORE OPERATIONS

• Champion a luxury client experience across all aspects of the business including sales, service, and operations.
• Maintain a strong presence on the sales floor to model and coach to the Brent Miller selling behaviors.
• Utilize store amenities and hospitality to create a unique shopping experience.
• Oversee tasks including scheduling, payroll, visual merchandising

TEAM DEVELOPMENT & TALENT MANAGEMENT

• Attract and retain top talent to support a high-performance culture.
• Conduct ongoing coaching, training, and performance evaluations.
• Lead the performance management process through quarterly and annual reviews.
• Implement development plans for individual team members.
• Responsible for creating a positive and inclusive work environment for all team members.

CLIENT DEVELOPMENT

• Lead clienteling strategies and track sales pipelines to ensure sustained growth.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Manage outreach strategies, client follow-up, and appointment preparation.

SKILLS & EXPERIENCE

SKILLS

• Relationship building and people leadership
• Sales strategy and execution
• Coaching and performance management
• Strategic planning and project management
• Strong attention to detail and organization
• Excellent communication (written, verbal, presentation & facilitation)
• Scheduling / Time management
• Conflict resolution

EXPERIENCE

• Minimum of 3 years of retail or hospitality sales management experience
• Proven record in team leadership and exceeding sales targets
• Experience with coaching and employee development
• GIA training preferred but not required

WHY BRENT MILLER?

We’re more than a jewelry store. We’re a legacy built on relationships, craftsmanship, and excellence. When you join our team, you become part of a supportive, driven, and creative culture where your ideas are valued and your contributions make an impact.

We offer:

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employer contributions after one year of service
• Opportunities for professional growth

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