Job Description

Rapid Rehousing Case Manager

Location: Winston Salem / Forsyth County

Job Type: Full-Time

About the Role:

The Rapid Rehousing Case Manager supports individuals and families experiencing homelessness by helping them secure permanent housing quickly and achieve long-term stability. This role manages Coordinated Entry System (CES) housing matches, provides housing-focused case management, and collaborates with community partners to ensure equitable and efficient placement into available housing resources.

Key Responsibilities:

• Coordinate permanent housing referrals by working with housing providers, housing authorities, developers, and supportive housing partners.
• Manage CES data using HMIS, track housing inventory and outcomes, and support grant/contract reporting.
• Ensure timely, fair, and accurate matching to housing resources across the CoC.
• Analyze housing utilization data and recommend system improvements.
• Assist participants in securing permanent housing, including conducting assessments and creating individualized housing stabilization plans.
• Build and maintain strong landlord relationships to support placement and housing retention.
• Provide tenancy support such as budgeting guidance, lease education, and conflict mediation.
• Record all services according to CoC workflows and documentation standards.

Knowledge, Skills & Abilities:

• Understanding of housing resources, subsidies, CES protocols, and local/federal housing programs.
• Experience with homeless service systems, mainstream resources, and systems-level change.
• Strong communication, facilitation, and relationship-building skills with diverse stakeholders.
• Ability to think critically, manage multiple priorities, and adapt quickly to changing needs.
• Excellent organizational skills and proficiency in Microsoft Office and database systems.

Ideal Candidate:

• Collaborative, detail-oriented problem solver
• Strong communicator who can simplify complex information
• Able to work independently and within multi-disciplinary teams
• Committed to equitable service delivery and improving community housing outcomes

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