Job Description

Full Time | Hybrid eligible after onsite training

Joslin Diabetes Center | Boston, MA

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (No nights or weekends!)

Make a difference—and still make it home for dinner.

At Joslin Diabetes Center, patients are at the heart of everything we do—and so are our people. As a Patient Scheduling Coordinator, you’ll help others access life-changing care, all while enjoying a consistent weekday schedule and a healthy work-life balance.

Whether you’re welcoming a new patient, verifying insurance, or scheduling a visit with one of our expert providers, your role helps people feel supported, prepared, and heard from the very first phone call.

What You’ll Do

• Schedule appointments for both in-person and virtual visits using our NextGen system
• Register patients accurately by confirming demographics, insurance, and referring provider details
• Walk new patients through intake, gathering key information to set them up for a successful first visit
• Respond to external appointment requests promptly and professionally
• Help patients understand any steps they need to take before their visit, like securing referrals or preparing for copays
• Reach out to patients to fill open appointment slots and reduce waitlists
• Partner closely with colleagues and care teams to ensure a smooth scheduling process
• Always maintain patient confidentiality and a service-first approach

Is this you?

• You have at least 2 years of experience in a healthcare, medical office, or call center setting
• You’re comfortable using scheduling systems and navigating insurance details
• You can multitask while staying organized, calm, and kind
• You care deeply about helping people—and it shows in how you work
• You’re dependable, detail-oriented, and ready to be part of a mission-driven team

Why Joslin?

• Purpose-driven work – Help patients access the care they need, when they need it most
• Supportive team – Join a collaborative group that values respect, reliability, and kindness
• Room to grow – Build skills and explore future opportunities within a leading health system
• Work-life balance – Enjoy a steady Monday–Friday schedule with evenings and weekends free, plus hybrid flexibility after training
• Stability & reputation – Be part of a nationally recognized center and trusted healthcare system (Beth Israel Lahey Health)

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

(Min)

USD $21.00/Hr.

(Max)

USD $27.59/Hr.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) as a condition of employment.

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