Job Description

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an Operations Training Specialist (Air & Ocean)

What you’ll be doing

This position is responsible for identifying regulatory changes determining impact on the brokerage division. This role will be responsible to educate the operations team, confirm systems readiness, and document any changes in work instructions and/or standard operating procedures.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Identify training needs by evaluating operations employees’ strengths and weaknesses, develop and maintain in-house training programs in conjunction with the Quality and Operations Manager.
• Prepare teaching plans and material and update annually as required for in-house training.
• Educate new and established operational employees on related regulatory functions of their work along with proper use of software applications from different shifts and locations in conjunction with Supervisors.
• Direct structured learning experiences and monitor results by reporting employee errors.
• Assist with special projects and QW UAT when required.
• Keep abreast of CBP and PGA regulatory changes that impact analyst training or application functionality.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) Designation (must maintain yearly status).
• Minimum 3 years of experience in an operations department.
• Proven ability to master the full training cycle.
• Ability to present complex information to a variety of audiences.
• Strong verbal and written communication skills.
• Excellent problem-solving skills.
• Advanced knowledge of MS Office.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX

Want to apply? Get in touch today

Please visit to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.

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