Loom Talent are delighted to be working exclusively on the recruitment of an Operations Director - Luxury Homewear, for a business based in Inglewood, Los Angeles.
Our client provides luxury products to their customers and provides a "white glove" service where quality and customer care is paramount.
As Operations Director - Luxury Homewear, you will be responsible for implementing key performance indicators and best practices to ensure effective operations across the warehouse and logistics teams.
Implement and monitor KPIs to measure the performance of the business and identify areas for improvement
Develop and implement best practices to optimise operations and reduce costs
Oversee the warehouse team, including receiving, inventory management and order fulfilment
Monitor client satisfaction by analysing data and surveys
Develop and maintain relationships with vendors and suppliers to ensure timely and cost effective cost of goods and services
Hiring and monitoring the duties of Operations Department Heads to ensure their alignment with strategic plans
Facilitate leadership development within the operations team
Lead with an innovative mindset, which enables unique solutions to operational deficiencies, budgeting limitations or employee complaints
Meet weekly with the Executive team to relay the progress of organisational strategies or address concerns about current procedures
Collaborates with other divisions and departments to carry out the organisation's goals and objectives
Maintain knowledge of emerging technologies and trends in operations management
Identify training needs and ensures proper training is developed and provided
To be successful in your application you should meet the following key requirements:
Bachelor's or master's degree in business administration or related field
Excellent interpersonal and communication skills
Minimum of 7-10 years of managerial experience
Proven strategic planning and budgeting experience
High level of competence in ERP systems and Microsoft Office Suite
Demonstrated experience in setting, monitoring and meeting quarterly and annual goals
Experience building and scaling teams and systems
High level problem solving skills
An entrepreneurial spirit
As Operations Director - Luxury Homewear, you will receive a competitive salary and benefits package. As part of a global luxury business the role may have a small amount of travel involved to New York and will support the oversees business in London.
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