Job Description

Job Description

Bridge Specialty Group is Seeking a Learning & Development Specialist to join our growing team in San Antonio, TX .

The Learning and Development Specialist provides technical assistance and on-the-job training for departmental teammates in an effort to improve productivity (margin expansion) and carrier and customer compliance (audits) in a way that aligns with the values of TSGA.

How You Will Contribute:

• Skills at identifying performance gaps and aligning training initiatives with organizational goals.
• Conduct needs analysis and review training needs/requests to prioritize development.
• Create a training curriculum and timeline.
• Ability to create engaging, effective learning programs tailored to diverse audiences and business needs.
• Manages multiple learning initiatives simultaneously, with strong planning, budgeting, and execution skills.
• Confidently lead workshops, training sessions, and virtual learning experiences with clarity and enthusiasm.
• Create, conduct, and present training programs via in person, 1 to 1, classroom style and via teams as needed.
• Stay current with market and carrier trends/changes, legislation, best practices, and other pertinent industry information to make recommendations and incorporate findings/changes into training materials.
• Handle training for all new carriers contracted from quoting to binding to service to renewal term and follow the new carrier checklist in place.
• Empower teammates with confidence and knowledge so that they can have effective conversations with Agents and Markets/Carriers.
• Measures training effectiveness using KPIs and feedback loops o continuously improve programs.
• Create and maintain company-wide training manuals, job aids and recordings.
• Functions as a subject matter expert (SME) in Commercial Lines Property and Casualty.

Skills & Experience to Be Successful:

• 5-7 years’ experience training or related experience in Commercial Lines Property & Casualty Insurance industry.
• Computer literacy.
• Proficient in creating and using Excel, Power Point, Share Point, Word, Publisher, Teams, electronic surveys, and other software tools necessary for creating training and job aids and reports/metrics.

About Us:

Bridge Specialty Group creates a more seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers’ comp, property and personal lines.

With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book.

Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group – aligning risk with greater reach.

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