Sr. IT User Support Specialist (Japanese Bilingual)
Office Location: New York, NY
Division: Customer Support Division
Work Style: Hybrid – Min. 3 days per week in the office/ Or more days to work at office for the demands
FLSA Status: Exempt
Salary Range: $85,000- 90,000 per year
Target Bonus: 6% (depending on company, division or individual performance)
Working Hour:Monday to Friday @9:00- 17:00
Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc.
Experience Range: Over 5 years
Accountabilities:
- Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
- Participates in the design, testing and deployment of client configurations throughout the company.
- Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience.
- Develops documents, design, analyze, modify and test programs based on and related to specifications.
- Develops training programs and materials as well as user instruction to improve business operations.
Knowledge and Skills Required:
Bilingual
- Fluent in English & Business level in Japanese
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