Job Description
Our client, a provider of Health, Dental, Vision, Medicaid, and Medicare Healthcare service plans in the state of California with 4.7 million members and $22.9 billion of annual revenues , seeks an accomplished Medicare Enrollment Coordinator .
We’re seeking a Medicare Enrollment Representative to join our Medicare Sales Team during the Annual Enrollment Period (AEP).
JOB OVERVIEW:
- Role: Enrollment Representative
- Work Location: 300 Canoga Avenue, Woodland Hills, CA 91367 (This will be a HYBRID role. Allow to work from home after completing 2-4 weeks onsite.)
- DURATION: 3 months assignment with possible extension.
- PAY: $23/hr on W2
NOTES:
- Shift Hours: Varied shifts between 8:00 AM – 8:00 PM, Monday–Sunday, including weekends.
- Background check required prior to start.
- Must have Ethernet connection for remote work – equipment provided.
RESPONSIBILITIES:
- Answer and triage incoming calls from prospective members, directing non-sales calls appropriately.
- Enroll prospects and members into Medicare plans via phone following approved scripts.
- Make outbound calls to follow up on incomplete applications or gather missing information.
- Provide administrative support for sales teams, including data entry and documentation.
- Accurately enter enrollment information into multiple systems in a timely manner.
- Collaborate with other departments (Medicare Outreach, Billing, Customer Care) to resolve member inquiries.
- Navigate multiple applications efficiently while maintaining a high level of accuracy.
JOB REQUIREMENTS:
- Must have completed High school diploma or equivalent.
- Must have 3-5 years of customer service experience in a health care or Health insurance call center domain.
- Strong computer proficiency – able to work across multiple applications quickly.
- Excellent verbal communication skills with a professional and customer-focused demeanor.
- Ability to work independently, multi-task, and manage time effectively.
- Background in customer service, sales support, or healthcare.
- Familiarity with Medicare or insurance enrollment processes.
Job Tags
Remote work, Shift work, Sunday,