Operations Director – TSA (Enterprise IT Operations & Service Delivery)
Location: Springfield, VA
Clearance Required: U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred)
Position Overview
The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2–4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems.
The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment.
Key Responsibilities
Enterprise IT Operations Leadership
Service Delivery & ITSM Excellence
Monitoring, Performance & Operational Readiness
Team Leadership & Workforce Development
Vendor, Budget & Contract Oversight
Mission-Focused Execution
Required Qualifications
Preferred Qualifications
What Success Looks Like
If interested, please forward me your resume with security clearance and contact information soonest.
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