Akkodis is seeking a Deskside Support Technician with a client in Erie, Pennsylvania for 12 months contract.
Job Title: Deskside Support Technician (Entry level)
Location: Erie, Pennsylvania
Duration: 12 month Contract
Rate: $17-$18/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Responsibilities include:
Prioritize work from a ticketing system (ServiceNow)
Deploy scheduled and manual software updates for end users
Assist with imaging and preparation of devices for users
Assist with planning efforts of assigned projects
Deployment and collection of equipment for end users
Onsite and remote support and troubleshooting for end users
Special projects as assigned (PC refresh, conference room support, etc.)
Qualifications
Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered
One year experience providing end user support preferred
Excellent customer service and communication skills
Experience with laptops/PC/Chromebook from a set up and deployment standpoint
Previous experience working with a formal ticketing system preferred
Experience deploying software and imaging computers preferred
Process oriented and goal driven
Must have the ability to work onsite in Erie, PA
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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