Job Description

Position: Data Center Technician I

Location: Canton, MS 39046

Duration: 6 Months assignment with possible extensions

Key Responsibilities:

• Troubleshooting & Resolution: Act as the primary resolver and initial escalation point, proficiently troubleshooting and resolving most complex hardware infrastructure issues.
• Hardware Implementation: Safely execute the moving, implementation, and installation of large enterprise equipment, following well-established procedures.
• Cabling & Patching: Install Fiber and Copper cabling , and expertly patch cabling between equipment.
• Documentation & Training: Create and maintain technical documentation and effectively pass down knowledge of supported technologies to junior staff.
• System Administration: Utilize basic to intermediate system administration skills to handle remote tasks within a virtual team.
• Project Execution: Work autonomously to resolve most support issues, execute small projects, and assist the manager with planning and execution of larger local projects.
• Safety & Security: Ensure proper safety and security standards are consistently maintained during all installation and cabling activities.

Required Qualifications:

• Proficiency in computer hardware troubleshooting and repair .
• Experience with Fiber and Copper cabling installation and patching.
• Ability to work autonomously and demonstrate initiative in problem-solving.
• Knowledge of safely using material handling tools and equipment.
• Ability to learn and apply established guidelines and procedures.

Preferred Qualifications:

• 3+ years of computer hardware troubleshooting and repair experience.
• 2+ years of computer networking experience.
• Experience dealing effectively with customers during problem resolution.
• Ability to automate tasks with scripts.

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