Job Description

Job Title: Automotive Agent / Automotive Customer Support

Location: Farmington Hills, MI (Onsite)

Job Summary:

We are seeking an Automotive Agent / Automotive Customer Support Representative to join our team in Farmington Hills, MI. This role involves handling customer interactions related to automotive services through calls and emails. While training will be provided, prior customer support experience is required to be successful in this role.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer inquiries via email and phone
• Create, update, and manage tickets using a ticketing system
• Document customer interactions accurately and follow up as required
• Provide basic automotive-related support and guidance (training will be provided)
• Ensure high levels of customer satisfaction by delivering clear and courteous support
• Escalate issues to appropriate teams when necessary
• Adhere to company policies, procedures, and service standards

Required Skills and Experience:

• Prior experience in customer support or customer service (mandatory)
• Experience handling inbound and outbound calls
• Familiarity with ticketing systems (ServiceNow, Zendesk, or similar preferred)
• Strong verbal and written communication skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Basic computer proficiency (email, systems navigation, data entry)

Training:

• Full training will be provided for automotive processes, tools, and systems
• Employees are expected to actively participate in training and quickly adapt to workflows

What We Expect from the Employee:

• Professional communication with customers at all times
• Willingness to learn automotive support processes
• Reliability, punctuality, and a strong work ethic
• Team collaboration and a customer-focused mindset

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