Customer Service Specialist Job at Fusion Life Sciences Technologies LLC, Princeton, NJ

a0NGRE0weXk0czhTbXNmWFdwek5hYWhmRUE9PQ==
  • Fusion Life Sciences Technologies LLC
  • Princeton, NJ

Job Description

Customer Service Representative.

Schedule:

  • Training Hours: 8:30 AM – 5:00 PM EST
  • Regular Hours: 10:00 AM – 6:30 PM EST
  • Hybrid: Work from home on Monday & Friday | In-office Tuesday–Thursday

About the Role

We are looking for a Customer Service / Order Management Specialist to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.

You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.

Key Responsibilities

  • Resolve and release order management holds daily
  • Communicate with departments to resolve order, billing, and delivery issues
  • Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
  • Partner with Quality & Complaints teams for recalls and issue resolution
  • Manage return procedures and extended service agreements
  • Support process improvements and department KPIs
  • Mentor and train BPO representatives when needed

What We’re Looking For

  • Experience: 2–3+ years in customer service, tech support, retail, or order management
  • Systems: Hands-on experience with SAP, Salesforce, Oracle, MS Teams
  • Skills: Strong communication, problem-solving, and analytical abilities
  • Ability to recognize and troubleshoot technical issues
  • Team player who can also work independently
  • Experience in manufacturing, medical device, or pharma a plus

Qualifications

  • High School Diploma required; Bachelor’s preferred
  • Strong adaptability and attention to detail
  • Passion for delivering excellent customer experiences

✅ This is a hybrid role with both on-site and remote work.

If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!

📩 Apply today to learn more.

Job Tags

Temporary work, Work at office, Remote work, Monday to Friday,

Similar Jobs

HYUNDAI L&C USA

Customer Service Representative Job at HYUNDAI L&C USA

 ...Hyundai L&C USA LLC Job Title: Customer Service Representative Location: Atlanta, GA Report to: Customer Service Supervisor...  ...guidelines Recommend process improvement to drive and support continuous improvement within the department Prepare and distribute... 

First Temporary

Payroll Specialist Job at First Temporary

 ...and 401K Loan files Process all new hires and terminations Review and audit administrative changes Run retro calculation and save retro reports Prepare and analyze audit reports, such as transportation, lunch gross up and remote work from home allowance.... 

Masis Staffing Solutions

Electrician Job at Masis Staffing Solutions

 ...Masis Professional Group is recruiting for an Electrician on behalf of our client located in Ayer, MA. This is a direct hire opportunity offering a competitive salary and benefits package. As a Licensed Electrician, you will be responsible for installing, repairing,... 

Walpole, Inc.

Fleet Diesel Mechanic Job at Walpole, Inc.

 ...Walpole, Inc. has an opening for a full-time Diesel Mechanic at our Birmingham, AL terminal. Duties include, but are not limited to, diagnosing all phases of vehicle and equipment repair, removing, cleaning, repairing, reinstalling, and adjusting vehicle components, plus... 

Saint Francis Hospital

RN Nurse Manager - Surgical Cardiology Unit Job at Saint Francis Hospital

 ...dysrhythmias and atherosclerotic disease to post-surgical recovery following CABG, valve replacements, TAVR, and more. Our Surgical Cardiology Unit also supports patients recovering from thoracic, vascular, and general surgeries, offering nurses a rich and diverse...