Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team at AIR. The ideal candidate will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive experience with our company.
Key Responsibilities
- Provide outstanding customer service through active listening and clear communication.
- Resolve customer inquiries and grievances in a timely, professional manner.
- Maintain accurate records and update customer information as needed.
- Perform other related duties as assigned.
Required Skills & Abilities
- Excellent communication skills, including active listening.
- Strong emotional intelligence with the ability to handle sensitive situations.
- Service-oriented mindset with proven problem-solving abilities.
- Proficient computer skills and the ability to quickly learn new software systems.
- Ability to work independently and make sound decisions.
Education & Experience
- High school diploma or equivalent required.
- Previous customer service experience is a must.
Physical Requirements
- Ability to sit at a desk and work on a computer for extended periods.
- Must be able to lift up to 15 pounds when necessary.
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