Job Description

We are looking for a dedicated and organized Customer Service Representative to join a fast-paced healthcare team in San Diego. This is a critical onsite role focused on managing provider schedules across multiple facilities, ensuring efficiency, and delivering exceptional patient communication. The ideal candidate thrives in a collaborative, supportive team environment.

Location: 100% Onsite at 5893 Copley Dr. San Diego, CA 92111

Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST

Top Daily Responsibilities

This position is key to maintaining seamless operations for two hospital locations and one external facility . Your primary duties will include:

• Schedule Appointments: Expertly manage and coordinate appointments to ensure provider schedules are kept full at all times.
• Contact Members: Handle high volumes of incoming and outbound calls to schedule, confirm, and prepare members for appointments.
• Clean the Waitlist: Proactively manage and maintain the appointment waitlist to optimize scheduling efficiency.
• Administrative Support: Prepare and send confirmation emails, generate preparation letters for patients, and route clinical messages to the nursing team.

Required Qualifications & Skills

We encourage applicants with strong customer service backgrounds from any industry (including retail or recent college graduates with prior work experience) who are ready to transition into a demanding administrative healthcare setting.

• Experience: 1–2 years of experience in an office setting or similar customer service role. (Must have prior professional experience answering phones).
• Systems Knowledge (Required): Demonstrated experience with EPIC/Health Connect or similar Electronic Health Record (EHR) systems.
• Essential Skills:
• Patience & Kindness: Ability to maintain a positive, empathetic demeanor during patient interactions.
• Organizational Skills: Excellent attention to detail for managing complex schedules and documentation.
• Communication: Strong telephone etiquette and clear communication skills.
• Environment: Proven ability to succeed in a fast-paced environment where duties are performed simultaneously (e.g., preparing a letter for one patient while on the phone with another).

Team Culture

You’ll be joining a highly collaborative team where members are exceptionally helpful to one another. We are looking for someone with this same team-first mindset.

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