Job Description
JOB DESCRIPTION:
As an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current customers. As an early member of the team, you will have the opportunity to help build and refine the companies scaled account management motion. This is a customer-facing role that requires a passion for the customer.
Responsibilities:
- Partner with Account Executives to smoothly onboard customers to the company's card program and platform.
- Build strong relationships with around customers across ~30 accounts, understanding their needs and keeping a pulse on account health (Customers can include controllers, CFO’s, business owners, VP’s, etc.)
- Own retention and growth across your book of business—driving spend and identifying expansion opportunities.
- Run Quarterly Business Reviews to uncover growth opportunities and collaborate with clients on strategy and upcoming product updates.
- Work closely with product, support, and marketing to share customer insights and help improve our roadmap and communication strategy.
Requirements:
- 2–5 years of experience in account management, implementation, or customer success—ideally in SaaS or financial services.
- Proven experience and understanding of the dynamics within a venture-backed company, including its growth-oriented environment and strategic ambitions
- A proactive mindset when it comes to spotting customer needs and growth opportunities.
- Familiarity with basic sales tools and metrics.
- Comfortable with change and excited to grow with a fast-moving startup.
COMPENSATION:
$70,000-$80,000/yearly
Exact compensation may vary based on several factors, including skills, experience, and education.
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