Job Description

General Information City/Cities Irvine State(s) California Country United States Working Schedule Full-Time Work Arrangement Hybrid Travel Required 10% Relocation Assistance Available No Posted Date 05-Dec-2025 Job ID 1136

Description and Requirements

Role Value Proposition

Account Manager role creates a primary point of contact and accountability for Brokers, focused on activities leading to increased growth & persistency. Accountability for the regional Broker and Employer, solely focused on quarterbacking the end-to-end service experience that drive profitable growth and increased persistency.

Key Responsibilities

• Directly aligned with a Sr. Account Executive and maintain overall responsibility for the designated sales partner book of business.
• Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met.
• Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution.
• Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve.
• Lead resolution of complex or persistent situations where escalation or unique solutions are required.
• Request and analyze reports related to customer plan experience as well as broker commissions.
• Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed.

Essential Business Experience and Technical Skills

Required:

• 5-7 years of account management experience; direct customer-facing experience preferred.
• Tenacious problem solver.
• Strong insurance product knowledge and underwriting skills.
• Outstanding communication and organization skills with extreme attention to detail.
• Strong focus on customer satisfaction and obtaining results.
• Proficient in PowerPoint and MS Excel.
• State Life, Accident and Health license or the ability to obtain within 90 days of date of hire.

Preferred:

• Bachelor's degree.
• State Life, Accident and Health license.
• 5+ years related customer service experience.
• Bi-lingual.

Assignment Category

Hybrid

Travel

Up to 10%

Number of Openings

1

The wage range for applicants for this position is $90,000-95,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

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